Warranty & Repair

A. Free Repairs During the Warranty Period

1. If a fault or damage occurs within 6 or 12 months of the date of purchase, depending on the product, we will repair the product free of charge.
2. If repair is not feasible, we may replace the product with the same product or an equivalent product.
3. The following cases are not eligible for free repairs, even during the warranty period.
   1. The warranty certificate has been lost.
   2. No document showing the date and place of purchase is available, or such a document has been lost.
   3. The warranty certificate or the document showing the date and place of purchase has been altered or fabricated.
   4. The product is second-hand or was sold as a junk item.
   5. The product was purchased from a source other than an authorized retailer, such as through a private sale on an online auction site.
   6. The damage was caused by a natural disaster, such as fire, earthquake, flooding or lightning, or by war or armed conflict.
   7. The damage or loss is attributable to customer negligence, including dropping, submersion in water, theft or loss.
   8. The product was damaged by an abnormal power supply from a vehicle, electrical outlet or USB power port, or by static electricity.
   9. The product was powered using a power source or power port other than those specified in the instruction manual.
   10. The problem was caused by the operating environment, including temperature or humidity.
   11. The problem was caused by third-party components, such as an SD card or a non-genuine cable.
   12. There is evidence that the product has been modified or disassembled.
   13. The problem was caused by use contrary to the instructions in the instruction manual.
   14. We determine that the problem was caused by use we did not anticipate.
   15. Consumables or consumable parts have been depleted, worn out or deteriorated.
   16. We determine, for other reasons, that the product is not covered by the warranty.
   17. The product was purchased outside Japan, or was taken outside Japan and used there.
   18. Parts required to operate the product, other than the supplied accessories, have been lost.
4. Repairs and support are available only within Japan.

B. Requesting Repairs

1. To request a repair, please apply through the retailer or sales company from which you purchased the product.

C. Repairs

1. During repair, we may initialize or reset the product's settings at our discretion.
2. As a general rule, repairs or replacements are carried out after you send us the faulty or damaged product and we inspect it. We cannot dispatch a replacement before we have received the product.
3. If a product entrusted to us cannot be repaired because it has been discontinued, is out of stock or for another reason, we may replace it with an equivalent product.
4. We do not repair or supply a single earbud of a pair of fully wireless earphones, whether free of charge under warranty or for a fee. When sending the product for repair, please include the charging case and both the left and right earbuds.

D. Paid Repairs

1. Shipping costs for paid repairs are borne by the customer.
2. Even if you cancel a paid repair after we have received the product and provided an estimate, the return shipping costs are borne by the customer.

E. Warranty Period After Repair

1. A repaired product is covered by a three-month warranty.
2. The warranty may be extended only once, regardless of the circumstances.
3. This does not apply to products returned after being found to have no faults, certain products such as wired earphones, accessories or consumables.

F. Compatibility and Use with Third-Party Components

1. Due to the large number of manufacturers and products, we cannot individually verify compatibility with third-party devices or components, such as devices used with Bluetooth earphones or SD cards used in dash cameras.
2. If our product cannot be used because of a compatibility issue, we cannot accept a return or provide a refund unless our product is defective.
3. We do not provide warranty coverage for third-party components, such as SD cards or cables, that are damaged or develop faults as a result of using our product.
4. If a third-party component, such as an SD card or cable, is found after purchase to be incompatible with our product and cannot be used, we will not reimburse its purchase cost.

G. Disclaimer

1. We are not responsible for corruption or loss of data caused by our products, or for any resulting loss or damage.
2. We are not responsible for incidents, accidents, loss or damage resulting from incorrect use by the customer or from use in a manner we have not specified.
3. We are not responsible for loss, compensation or installation costs arising from a dash camera or similar product failing to record or save data correctly. Furthermore, in all circumstances, including defects or deficiencies in the product, any compensation provided by us is limited to replacement of the product.
4. Any compensation for loss or damage, including consequential harm such as accidents or injuries arising from the use of our products, is limited to replacement of the product.

H. Changes to These Terms

1. We may change these terms at our discretion without prior notice.